Effective Date: 01 July 2026
At Nelle Mavri, we are committed to ensuring that your order reaches you safely and efficiently.
Courier Partner
Nelle Mavri currently utilises Fastway Couriers for nationwide deliveries within South Africa. Delivery services are subject to Fastway Couriers’ operational schedules and service coverage areas.
Processing Times
Orders are generally processed within:
1–3 business days during standard operating periods.
During promotional campaigns, public holidays, product launches or peak trading periods, processing times may be extended.
Customers will be notified should significant delays occur.
Delivery Timeframes
Estimated delivery periods:
Major Metropolitan Areas
2–5 business days
Regional Areas
3–7 business days
Remote Locations
Delivery periods may vary.
Estimated delivery times are provided as guidance only and cannot be guaranteed.
Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery destination
- Order size
- Promotional campaigns
- Special shipping offers
From time to time, Nelle Mavri may offer free shipping promotions subject to qualifying conditions.
Order Tracking
Customers will receive tracking information once orders have been dispatched.
Tracking details are sent via email, SMS or WhatsApp where applicable.
Delivery Information
Customers are responsible for providing accurate delivery information.
This includes:
- Recipient name
- Contact number
- Complete address
- Postal code
Incorrect or incomplete information may result in delays, failed deliveries or additional delivery charges.
Failed Deliveries
Where deliveries cannot be completed due to customer unavailability, incorrect information or refusal of delivery, customers may be responsible for additional courier charges.
Damaged Parcels
Customers are encouraged to inspect parcels upon receipt.
Any visible damage should be reported within 48 hours of delivery.
Please contact:
nelle.mavri@gmail.com
with photographs and order details.
Customer Promise
We understand the excitement that comes with receiving your order.
We are committed to dispatching orders responsibly, communicating transparently and working closely with our courier partners to ensure the best possible delivery experience.
